Responsible Gaming at kokzz —
Enjoy the Fun, Stay Safe
When entertainment becomes a habit, staying aware is important. kokzz is committed to helping you play in a healthy and controlled way.
Why is responsible gaming important?
Online betting and casino games can be a great source of entertainment — as long as they are enjoyed in moderation and with control. kokzz believes that every player's enjoyment is complete only when they play with awareness and within their own limits.
Responsible gaming means you know why you are playing, how much time you are spending, and how much money you are using. Gambling should never be thought of as a source of income. It is a form of entertainment — just like watching a movie or eating out.
At kokzz, keeping the mental and financial wellbeing of all our users in mind, we have developed a number of protective tools and policies. On this page you will find out how to use these tools and how to get help when needed.
Our Protective Tools
kokzz gives you full control over your own gaming. Use the tools below and enjoy safely.
Set a Deposit Limit
Set a limit on how much money you deposit per day, per week, or per month. Once a limit is set, it cannot be increased before the specified time — this helps you stay within your budget.
Set a Time Limit
Playing for long stretches at a time is not healthy. Set a session time limit — once the time is up, the system will notify you. This helps keep your daily routine normal.
Temporary Break (Time-Out)
If you want to take a break for a few days, use the time-out feature. Your account can be temporarily suspended from 24 hours up to 6 weeks. During this time you will not be able to log in or make a deposit.
Self-Exclusion
If you feel gaming is getting out of your control, choose self-exclusion. Your account can be closed for a fixed period from 6 months up to 5 years. Once active, no promotional messages will be sent either.
Minor Protection
kokzz is only for people aged 21 and above. Age is verified at the time of registration. If there are children or teenagers in your household, use parental control software on your device.
24/7 Support Service
Our Bengali-speaking live chat support team is always ready for any issue. Contact us for any questions or assistance related to responsible gaming — we are here for you.
Warning Signs of Problem Gaming
If any of the signs below are seen in you or someone you know, it may indicate problem gambling. The best step is to become aware in time.
- Placing more bets in the hope of recovering lost money.
- Hiding gaming from family or friends.
- Spending beyond your means or taking on debt.
- Feeling uncomfortable, restless, or irritable when not playing.
- Prioritising gaming over work, family, or studies.
- Wanting to stop but being unable to control yourself.
The Golden Rules of Safe Gaming
Following these simple rules will keep gaming enjoyable at all times and prevent any negative impact.
- Only play with money you can afford to lose.
- Set a daily or weekly budget before playing and stick to it.
- Avoid betting when drinking alcohol or under mental stress.
- Take regular breaks — at least 15 minutes of rest every hour.
- Never think of gambling as a way to earn money — it is entertainment.
- Remember — the outcome of all games is completely random and impossible to predict.
21+ Age Limit and Minor Protection
kokzz is an adult entertainment platform. In line with prevailing guidelines in Bangladesh and our ethical responsibility, we strictly do not allow anyone under 21 to use our services.
Age verification is mandatory during the registration process. If there is any doubt about a user's age, we may request identity confirmation at any time.
If there are children or teenagers in your household, use parental controls on your device and keep your account password secure.
If you suspect that a minor is using the platform, notify us immediately via live chat or at [email protected].
Assess Yourself
Think honestly about the questions below. If the answer to two or more questions is yes, you should speak with our support team.
This assessment is not a substitute for professional advice. Seeking help when needed is a sign of strength, not weakness.
Easy Ways to Get Help
Acknowledging a problem is the first step toward a solution. kokzz is always committed to being by your side.
Contact Us via Live Chat
Our 24/7 Bengali-speaking live chat support is always active. Share your concerns, questions, or request for assistance at any time — we will help you with full confidentiality.
Request Help by Email
Email us for anything related to responsible gaming: [email protected] — we will respond quickly and with care.
Request Account Limits or Closure
If you want to set a deposit limit, time limit, time-out, or self-exclusion, let the support team know. We will take the necessary steps promptly — no questions asked.
Detailed Guide to Responsible Gaming
At kokzz we believe every user should have full control over their own life. That is why responsible gaming policy is an inseparable part of our platform. This is not just a matter of rules — it is our sincere commitment.
How Deposit Limits Work
The minimum deposit amount on our platform is ৳200. You can set a maximum deposit limit on your account on a daily, weekly, or monthly basis. Once this limit is set, it takes effect immediately. However, to raise the limit a specific cooldown period must pass — this prevents impulsive decisions.
The Self-Exclusion Process
Self-Exclusion is the most powerful protective tool. When activated, you will be completely disconnected from the platform for a set period. During this time, logging in, depositing, withdrawing, or betting — none of it will be possible. Self-exclusion cannot be cancelled before the period ends.
Privacy of Personal Information
Any request or information you share related to responsible gaming remains completely confidential. Our support team handles these matters with great sensitivity. Your information is never shared with third parties.
The Role of Family and Friends
Often it is family or friends who first notice that someone has become addicted to problem gambling. If you feel someone close to you is affected by this problem, talk to them directly and contact us if needed. We also provide support to family members.
Mental Health and Gambling
Avoid betting during periods of anxiety, depression, or mental stress. When mental state is fragile, decision-making ability weakens and the tendency to take excessive risks increases. Take care of your mental health — it is more important than any form of entertainment.
Questions and Answers About Responsible Gaming
Find answers to frequently asked questions here. If you have more questions, visit our FAQ page.
Play Responsibly, Enjoy the Fun
Play for entertainment, stay within your limits. Enjoy your favourite games at kokzz — cricket betting, slots, or live casino.