kokzz's Privacy Policy

What Information We Collect

We collect certain types of personal information for the purpose of registration and service delivery on the kokzz platform. The following information may be collected at various times:

1.1 Directly Collected Information

When you open an account or contact us, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Mobile number
• Residential address
• bKash, Nagad, or Rocket mobile banking number (for financial transactions)
• National ID card or passport details (when identity verification is required)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages you visit and time spent on them
• Login date and time
• Betting and gaming activity logs
• Information collected through cookies and similar tracking technologies

Sharing and Disclosing Information

kokzz does not share your personal information with third parties beyond what is operationally necessary. Information may be shared only in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties to operate our services — such as payment processors (bKash, Nagad, Rocket), software providers, and security services. These partners process information only by following our instructions and may not use it for their own purposes.

3.2 Legal Obligations

We may be required to disclose information in order to comply with legal demands from relevant authorities, court orders, or directives from regulatory bodies. In such cases, we follow a policy of disclosing as little information as possible.

3.3 Fraud Prevention

In the interest of detecting and preventing fraud, money laundering, or other unlawful activities, necessary information may be shared with security agencies.

3.4 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred. We will notify you appropriately before any such change takes place.

Data Storage and Security

The security of your information is our top priority. We apply industry-standard technical and organizational measures.

5.1 Security Measures

• All data transfers secured through SSL (Secure Sockets Layer) encryption
• Strong encryption technology used for stored information
• Regular security audits and vulnerability assessments
• Access controls — only authorized staff can view the information they need
• Firewall and intrusion detection systems
• Two-Factor Authentication option

5.2 Data Retention Period

We retain your information for as long as your account is active and as long as it is needed to provide the service. Even after an account is closed, certain information may be retained for a period of time for legal compliance and fraud prevention purposes.

Protection of Minors' Information

kokzz strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor.

Age verification is mandatory during the registration process. If we become aware that we hold information belonging to a minor, we will delete that information immediately and close the associated account.

If you believe a minor is using our platform, please let us know.

Policy Changes and Updates

This privacy policy may be updated at any time due to changes in services, legal requirements, or other reasons. The 'Last Updated' date at the top of the policy always indicates the date of the most recent change.

For important changes, we will send a notification to your registered email address and/or display a clear notice on the platform. Continuing to use the platform after a change means you are accepting the updated policy.

We recommend that you review this policy periodically so that you are always aware of how your information is being managed.